Privacy Policy

Markwell Estates Limited (“Markwell Estates”, “we”, “us”) is a registered Zambian property development and management company based in Kalumbila District, Northwestern Province. This policy explains what information we collect through markwellestates.com, why we collect it, and how we protect it.

Information we collect

We collect information you provide directly to us through our contact and booking forms, including:

• Your name, email address and phone number
• Your company or organisation, if provided
• Your enquiry type, property of interest, and any preferred dates
• Booking details — room selected, stay dates, package tier and any special requests
• Any message content you choose to send us

We do not use advertising or analytics cookies, and we do not collect payment card details through this website — payment for bookings is made directly on arrival.

How we use your information

• To respond to enquiries and process bookings
• To contact you about your stay — confirmations, arrival instructions and access arrangements
• To check room availability and prevent double-bookings
• To maintain accurate records of our guests and enquiries for legitimate business purposes

We do not sell, rent or trade your personal information to third parties. Your information is shared only with the service providers that operate our booking system and email delivery (our database and email hosting providers), strictly to the extent needed to run this service.

How we store your information

Booking and enquiry information is stored in a secured, access-controlled database. Only authorised Markwell Estates staff can access guest records, and access to our admin systems is protected by authentication.

Data retention

We retain booking and enquiry records for as long as necessary to fulfil the purposes described in this policy, meet our legal and accounting obligations, and resolve any disputes. You may ask us to delete information that is no longer needed for these purposes.

Your rights

In accordance with applicable data protection law, including the Data Protection Act, 2021 of Zambia, you have the right to request access to, correction of, or deletion of your personal information held by us. To make a request, email us at hello@markwellestates.com.

Children’s privacy

Our services are intended for adults booking accommodation. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices. The “Last updated” date above indicates when this policy was last revised.

Contact us

If you have questions about this policy or how we handle your information, contact us at hello@markwellestates.com or +260 977 757 533.